Communication Expectations
(No-Show, Cancellations & Last-Minute Changes)
Clear and timely communication is essential to maintaining a reliable production network. When you accept a Sweep, you are making a professional commitment.
This article outlines expectations for cancellations, emergencies, and day-of changes.
After You Accept a Sweep
Once you select Accept, you are expected to:
- Arrive on time
- Complete the Sweep as scheduled
- Deliver footage within the expected timeframe
Accepting a Sweep confirms your availability and commitment.
If You Need to Cancel
If an emergency prevents you from fulfilling an accepted Sweep:
- Notify Support immediately
- Provide as much advance notice as possible
- Clearly explain the situation
The earlier you communicate, the better the platform can coordinate a replacement.
Repeated short-notice cancellations may affect future opportunities.
Day-Of Delays
If you are running late:
- Notify Support immediately
- Provide an updated arrival time
- Communicate clearly and professionally
Do not assume minor delays will go unnoticed. Prompt communication helps manage customer expectations.
No-Show Policy
Failing to appear for an accepted Sweep without communication is considered a serious issue.
A no-show:
- Disrupts customer production
- Damages trust
- May impact your standing within the network
If an emergency arises, immediate communication is required.
Customer-Initiated Changes
If a customer requests:
- Schedule adjustments
- Scope changes
- Additional coverage
- Location changes
Do not agree to changes independently.
Direct significant changes to Support to ensure they are properly documented and approved.
Professional Conduct
All communication should remain:
- Clear
- Respectful
- Timely
- Focused on solutions
Strong communication builds long-term trust and opportunity.
Why Communication Matters
Reliable communication:
- Protects customer experience
- Maintains production timelines
- Strengthens your reputation within the network
- Supports consistent assignment opportunities
Consistency and professionalism are key to continued success on the platform.