Subscription Rollout FAQ Hub

Centralized Help Hub educating customers on subscriptions, footage access, expiration timelines, platform fees, storage behavior, and rollout changes within Studio.

• What if my company needs a custom setup?
• Why should I subscribe instead of just downloading my footage?
• What’s the difference between the platform fee and a subscription?
• Can I cancel my subscription anytime?
• Do subscriptions apply differently for events?
• Can stakeholders or tagged film subjects keep access to footage?
• Will I get notified before I lose access?
• What happens if I hit my storage limit?
• Can I still download my footage without subscribing?
• Why am I being charged if I already paid for my event/sweep?
• What's included in my subscription? 
• What happens when my footage access expires?
• Are you deleting my footage?
• Can I reactivate old footage later?