Custom Packages & Change Orders
Sometimes your content doesn’t fit neatly into standard ordering options. Blended Sense supports custom packages and change orders to help accommodate evolving requirements.
This article explains when a custom package or change order may be needed and when to contact Support for help.
What Is a Custom Package?
A custom package is a tailored content solution created when standard options don’t fully meet your needs.
Custom packages may be appropriate if you need:
- Unique content coverage
- A non-standard scope or format
- Support for specialized use cases
- A combination of services not available as a standard option
Custom packages are designed collaboratively to align with your goals.
What Is a Change Order?
A change order is an adjustment made to an existing order after it has already been placed.
Change orders may be needed when:
- Project scope changes
- Additional content is requested
- Event details shift
- New requirements emerge after planning
Change orders help ensure expectations remain aligned as needs evolve.
When to Contact Support
You should contact Support if:
- Your needs don’t fit available ordering options
- You’re unsure which package is right
- Your project requirements change after ordering
- You need guidance on modifying an existing order
Support can help assess your request and determine next steps.
What Happens After You Reach Out
After contacting Support:
- Your request will be reviewed
- Options will be discussed based on feasibility and scope
- Any approved changes will be coordinated accordingly
Not all requests require a change order, but reaching out early helps avoid delays or confusion.
What This Article Does Not Cover
This article does not include:
- Pricing or credit adjustments
- Approval workflows
- Production timelines
Those topics are covered in other Help Center articles.