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Understanding Order Status

As your content order progresses, its status will update to reflect where it is in the production lifecycle. Understanding these statuses helps you know what’s happening now, what’s coming next, and when action may be needed from you.

(Match Found, Sweep Complete, Post-Production, and More)

This article explains the most common order statuses and what each one means at a high level.


How Order Status Works

Each order moves through a series of statuses as it progresses from planning to completion. Status updates are designed to give you visibility into progress without requiring you to manage production logistics directly.

Not every order will move through every status in the same way, but the overall flow remains consistent.


Common Order Statuses

Match Found

A videographer has been assigned to your order.

At this stage:

  • Production planning is underway

  • Your order is moving toward execution

  • No action is typically required from you unless otherwise noted

Scheduled

Your Sweep has been scheduled for a specific date and time.

At this stage:

  • The production date is confirmed

  • Preparation and coordination are in progress

  • Details are being finalized behind the scenes

In Progress

Your Sweep is actively taking place or is currently being executed.

At this stage:

  • Content is being captured

  • Production is underway

  • Status updates may be limited while filming occurs

Sweep Complete

Filming for your order has been completed.

At this stage:

  • Content capture is finished

  • Footage is being prepared for next steps

  • Editing may begin if included in your order

Post-Production

Your content is being edited and prepared for delivery.

At this stage:

  • Editors are working on your footage

  • Assets are being refined based on the agreed scope

  • You may be notified when content is ready for review

Ready for Review

Your content is available for you to review.

At this stage:

  • You can view completed assets

  • Feedback or revision requests may be submitted

  • Final approval is pending



Complete

Your order has been finalized.

At this stage:

  • Content has been approved

  • Final assets are available

  • The order lifecycle is complete

What If a Status Doesn’t Change?

Some statuses may remain active longer depending on:

  • Order complexity

  • Editing scope

  • Scheduling considerations

  • Volume of content

If you have questions about an order’s progress, Support can help clarify next steps.